Refund policy
Refund & Return Policy
At Aveon, we want you to feel confident in your purchase. That’s why we offer a simple and fair return policy for all orders.
60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on all orders.
- You may request a refund within 60 days of receiving your order
- The guarantee applies for any reason
- One opened container is eligible under this policy
To request a refund, please contact us at support@aveonblue.com before returning any product.
⚠️ Returns sent without prior approval will not be accepted.
Return Eligibility
To be eligible for a return:
- Items must be in their original packaging
- Proof of purchase is required
To initiate a return, contact us at support@aveonblue.com.
Once approved, we will provide return instructions.
Return Shipping
- Customers are responsible for return shipping costs, unless the item is damaged, or incorrect.
- Shipping fees are non-refundable
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is:
- Damaged
- Defective
- Incorrect
Contact us within 48 hours of delivery at support@aveonblue.com, and we will resolve the issue promptly at no additional cost.
Exchanges
To exchange an item:
- Return the original product after approval
- Place a new order
We may provide a discount code for your replacement purchase.
Refund Process
Once your return is received and inspected:
- You will be notified of approval or rejection within 3–5 business days
- If approved, the refund will be issued to your original payment method
- Refunds are processed within 5–10 business days
Please note that your bank or payment provider may take additional time to reflect the refund.
Need Help?
If you have any questions about returns or refunds, feel free to contact us:
